The book lists 58 MicroTriggers and describes the roles and responsibilities of the three players in a MicroTrigger-ing situation – Sender, Receiver and Observer. It also provides advice to help the reader explore their own MicroTriggers, as well as those of others. Readers are encouraged to be introspective when assessing the MicroTriggers they send; curious and open regarding the perceived intent of MicroTriggers they receive; and honest about whether or not they feel empowered to address a MicroTrigger situation regardless of their role. The book describes a Know Yourself and Take Ownership model. When employees begin with knowing themselves and assessing their ability to take ownership of their actions and interactions, the doors open to limitless possibilities of positive dialogue, higher levels of engagement, and a more productive workforce.